IT Resource Links

• IT Business Edge

• IT World

• Tech Republic

• IDG Accelerate - Enterprise

• Eweek
   

Training

• Technical Lead Training Videos

• Ziff Davis Eseminars

• Training Center.com

Downloads

• PC Mag Utilities Downloads

• PC Magazine /Downloads
   

Personal Computing

• PC Magazine

• Cnet.com

• PC World

• Extreme Tech

• Retrovo Manuals

Pitt Summary/Skillsets

IT and Business Support Specialist with extensive background in Administrative and IT support for executive management and their organizations.  Over 16 years related experience.  Performed confidential duties as both administrative assistant and IT support liaison.  Skilled at meeting constantly changing customer needs through the use of best practices and technology to improve processes.  Hands on experience with: 

EXPERT SKILLS

Supported IT Platforms and Technologies

• _{Windows OS}   

  • Windows 7

  • Vista Help

  • XP Help

  • Microsoft Technet

  • Microsoft Download Center

• _{Mac OS}

• _Linux

  • _{Linux Online}

• _{Microsoft Office Online}

• _{Microsoft Live}

• _{Windows Operating Systems (older)}

  • _{Windows 98}

  • _{Windows 95}

  • _{Windows  NT (4.0)}

  • _{Windows  NT Server}  

• _{Google Apps}
   

• _{Oracle Applications}

• _{AntiVirus/Security}

  • _Norton

  • _{Antivirus Comparisons}

• _{Email Software and Spam Tools/Prevention}

  • _Outlook

  • _Hotmail

  • _{Yahoo Mail}

  • _Gmail

  • _{Ad ware/Spyware}

• _{Wireless Tools and Technologies}

  • _{Wireless Security Configurations and procedures}

  • _{Linksys Products}

• _{Home Network Setups}

  • _{PC and Laptop Setups and Installs}

  • _{Printer setups and configurations}

  • _{Faxes and All-In-Ones}

  • _{Docking Stations}

  • _{PDA setups}

  • _{Phone Setup}
     

  • _{IPhone User Guide}

• _{Remote Access Tools and Technologies}

  • _VPNs

  • _Firewalls

• _{Web Collaboration Tools and Services}

  • _Webex

  • _{Windows Meeting Space /NetMeeting
    Windows Meeting Space setup}

  • _ERoom

  • _HyperSend