STEPHEN R. PITT
6005 ALLEN AVENUE
SAN JOSE, CA 95123
(408) 425-1571
spitt2288@comcast.net

SUMMARY
IT and Business Support Specialist with extensive background in Administrative and IT support for executive management and their organizations. Over 14 years related experience. Performed confidential duties as both administrative assistant and IT support liaison. Skilled at meeting constantly changing customer needs through the use of best practices and technology to improve processes. Hands on experience with:

EXPERT SKILLS

Microsoft Outlook and Word software Microsoft PowerPoint and Excel software Front Page 2000 and 98 software	Remote access tools and technologies Web collaboration tools and services Back-up software and devices
Adobe Acrobat and Go Live software
Norton Antivirus and Utilities software
Oracle I-Procurement

PROFESSIONAL EXPERIENCE
Agilent Technologies, Inc. Palo-Alto, California 2004-2005 Executive Assistant (2004-2005)

Executive Assistant for Corporate HR Duties include: meeting coordination and set-up, calendar maintenance, preparation and distribution of memos, group communications and reports, travel arrangements, e-mail, slides and presentation materials, purchasing and office supply needs, and vendor/consultant purchase orders and agreements.

	Trained and supported other HR Executive Assistants in Global HR systems
	Configured department laptops with wireless network
	Expedited PC and Laptop re-images and configurations
	Rebuilt and restored user interfaces, applications, and data

Agilent Technologies, Inc. Santa Clara, California
Executive IT Support Engineer (2000-2003)

Expert IT support and direction in 4 locations that served as headquarters for 3 main divisions. Worked in a 24/7 capacity with highly confidential internal clients.

	Acknowledged for superior customer support by providing 12 executives and their staffs (55 total) with complete PC, laptop, peripheral, PDA, and office and home network support.
	Specialized in custom client environments both in the office and home, resulting in annual savings of $700-$1500 per client in software and hardware purchases.
	Successfully migrated groups through three internal PC environment changes ensuring complete data integrity, backup, and forward compliance minimizing productivity downtime.

Consulted on individual and group equipment and systems needs and organized 50 to 75 new setups and installations each year.

Hewlett-Packard Company; Santa Clara, California 1990-2000
Information Technology Specialist (1995-2000)

Successfully made transition to exclusive IT support function supporting personnel in 3 buildings for 2 divisions.

	Managed local and remote end-user PC and Systems support for the finance and administrative staffs of five groups within the Test and Measurement Organization.
	Troubleshooter for all hardware and software problems for the end-user collaborating with the Site IT and Networks groups.

Business Support Specialist (1990-1995)
Provided administrative support for both Finance and IT functions in a very dynamic work environment.

	Critical support to the Sales and Marketing Controller and team during the month and quarter-end closes by providing specific reports, graphs, and spreadsheets as required by management.
	Provided all admin support to Group Controller and was back-up to Executive administrative assistant for TMO Sales and Marketing.

EDUCATION

Bachelor of Arts, Economics, State University of New York at Binghamton, Binghamton, New York

PROFESSIONAL DEVELOPMENT

Microsoft Office 2000 Training for IT Professionals
MSCE in Progress
Covey Leadership Training and Development

Agilent	Symantec	Intuit	Hewlett-Packard	Adobe	Google
Comcast	Real Networks	IBM	SBC	ManPower	Kelly

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