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STEPHEN R. PITT
6005 ALLEN AVENUE
SAN JOSE, CA 95123
(408) 425-1571
POSITION DESIRED
Office Support Person emphasizing my IT
Support skills in a fast-paced business environment.
SUMMARY
IT and Business Support Specialist with
extensive background in Administrative and IT Support for executive
management and their organizations. Over 16 years related experience.
Performed confidential duties as both Administrative Assistant and IT
Support liaison. Skilled at meeting constantly changing customer needs
through the use of best practices and technology to improve processes.
Hands on experience with:
EXPERT SKILLS
Windows 7 and Vista OS
Windows XP and 2000 OS
Windows 2003 and 2000 Server
OS
Office 2007 and 2003
Applications
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Client Networking tools and
services
Back-up software and devices
Spam and Ad-ware/Spy ware
software
IPhone and IPod technologies
Cell phones and pagers
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Front Page 2003
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Wireless tools and
technologies
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Norton Antivirus and
Utilities software
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VPNs and Firewalls
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Adobe Acrobat and Reader
Oracle I-Procurement
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Web collaboration tools and
services
Home Network Setups
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PROFESSIONAL EXPERIENCE
Managed Business Solutions, Inc.
Santa Clara, California 2007
CDI IT Solutions, Inc. Santa Clara,
California 2006-2007
Agilent Technologies Call Center Support Specialist
IT Support
Specialist for Life-Sciences Call Center group of 30 local and remote
call-center agents. Central point of contact for all PC and telephony
support and training issues working with Agilent “Local Touch” Support
program.
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Configured PC’s and laptops with specific call-center
computer images
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Expedited all repairs and returns for PC’s, laptops, and
peripherals.
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First point of contact for all software and application
issues and setups
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Personal end-user support for all office and remote
business needs
Agilent Technologies, Inc. Palo-Alto,
California 2004-2005
Executive Assistant (2004-2005)
Executive
Assistant for Corporate HR. Duties included: creating slides and
presentation materials, vendor/consultant purchase orders and
agreements, purchasing and office supply needs, meeting coordination and
set-up, preparation and distribution of memos, group communications and
reports.
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Trained and supported other HR Executive Assistants in
Global HR systems
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Configured department laptops with wireless network
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Expedited PC and Laptop re-images and configurations
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Rebuilt and restored user interfaces, applications, and
data
Agilent Technologies, Inc. Santa Clara,
California 2000-2003
Executive IT Support Engineer
Expert IT
support and direction in 4 locations that served as headquarters for 3
main divisions. Worked in a 24/7 capacity with highly confidential
internal clients.
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Acknowledged for superior customer support by providing 12 executives and their
staffs (55 total) with complete PC, laptop, peripheral, PDA, and office and home
network support.
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Specialized in custom client environments both in the office and home, resulting
in annual savings of $700-$1500 per client in software and hardware purchases.
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Successfully migrated groups through three internal PC environment changes
ensuring complete data integrity, backup, and forward compliance minimizing
productivity downtime.
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Consulted on individual and group equipment and systems needs and organized 50
to 75 new setups and installations each year.
Hewlett-Packard Company; Santa Clara,
California 1990-2000
Information Technology Specialist (1995-2000)
Successfully
made transition to exclusive IT support function supporting personnel in
3 buildings for 2 divisions.
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Managed
local and remote end-user PC and Systems support for the finance and
administrative staffs of five groups within the Test and Measurement
Organization.
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Troubleshooter for all hardware and software problems for the end-user
collaborating with the Site IT and Networks groups.
Business Support Specialist (1990-1995)
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Provided
administrative support for both Finance and IT functions in a very
dynamic work environment.
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Critical support to the Sales and Marketing Controller and team during the month
and quarter-end closes by providing specific reports, graphs, and spreadsheets
as required by management.
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Provided all admin support to Group Controller and was back-up to Executive
administrative assistant for TMO Sales and Marketing.
EDUCATION
Bachelor of Arts, Economics, State
University of New York at Binghamton, Binghamton, New York
PROFESSIONAL
DEVELOPMENT
MSCE –
Windows XP and Windows 2003 Server
Covey Leadership Training and Development
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